In the unlikely event that you would like to return some or part of your order please follow the simple steps listed below.
Bespoke items such as those that are custom made (bespoke) cushion to fit covers are not covered by the distance selling regulations nor are business to business purchases. These purchases cannot be cancelled if we have started to cut all or part of the order.
Damaged on arrival
If goods arrive with damaged packaging it is important that you indicated this at the point of delivery by signing “Damaged”. Please inspect the content immediately upon arrival and report damage by email to us.
Not as ordered incorrect sizes
Feathers, Fibres and Foams will need to breathe and can cause a smell or compress if left in a packaged parcel for too long. This being the case, open all packaging immediately upon receipt and wait 24 hours to allow time to recover then, report any issues within 48 hours of delivery. We will then contact you to discuss best route to a resolution.
Customer error
If you receive your goods and, find you have made an error, please accept responsibility then we will do our best to help you.
Refuse delivery
Please under no circumstances refuse delivery and let us manage the return.
Cost of return
You may be asked to return goods at your expense for issues outside distance selling regulations either because its more convenient for you than waiting in all day for the carrier or that goods need to be inspected in house. Our policy is to refund your reasonable postage costs should we prove to be at fault.
Condition of returns
Please insure that goods are returned in a manner that does not result in damage.